Privacy Policy

1. Introduction

TradePro ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, or when you contact us through channels including WhatsApp, email, telephone, or the inquiry forms on this site, and any choices you have associated with that information.

This policy applies to information collected through this website and our direct communications with you. It does not apply to the practices of third parties (such as WhatsApp/Meta) over which we have no control; please also review the privacy policies of those services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information in the following categories:

• Contact information you voluntarily provide: name, phone number, WhatsApp number, email address, company name, and country/region.
• Inquiry content: messages, product interests, requirements, and attachments you submit through our contact or inquiry forms.
• WhatsApp communications: when you message us on WhatsApp, we receive your WhatsApp identifier, display name, phone number, message content, and media attachments.
• Communication records: records of our correspondence with you by email, telephone, or messaging platforms, kept for quality and service-history purposes.
• Usage data: standard technical information collected automatically when you visit the website, such as IP address, browser type, device type, operating system, referring pages, and pages visited, used to operate and improve our website.
• We do not intentionally collect special categories of personal data (such as health, religion, or biometric data), and this website does not process payments or collect payment card numbers.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide product information, quotations, order communication, and after-sales support.
• Communicate with you through WhatsApp, email, or telephone regarding your requests.
• Send you marketing or promotional communications, only where permitted by law and subject to your opt-out rights (see "Marketing Communications" below).
• Operate, maintain, and improve our website, products, and customer service, including analyzing usage trends.
• Detect, prevent, and address fraud, abuse, security incidents, or other harmful activity.
• Comply with legal obligations and establish, exercise, or defend our legal rights.

4. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal information only when we have a legal basis to do so:

• Consent: you have given consent for one or more specific purposes (you may withdraw consent at any time without affecting prior processing).
• Contract: processing is necessary to respond to your inquiry, provide quotations, or perform a contract with you.
• Legitimate interests: processing is necessary for our legitimate business interests, such as improving our website and services and communicating with prospective customers, provided these interests are not overridden by your rights.
• Legal obligation: processing is necessary to comply with applicable laws and regulations.

5. WhatsApp Communications

When you contact us via WhatsApp, we use the WhatsApp Business Platform provided by Meta Platforms, Inc. Your phone number and message content are processed by WhatsApp/Meta as well as by us in order to deliver and reply to your messages. Meta processes this information as an independent controller under its own terms and privacy policy.

We use WhatsApp messages solely to handle your business inquiries, quotations, and order communications. We do not use your WhatsApp contact details for unrelated marketing without your consent.

You may stop receiving WhatsApp messages from us at any time by replying "STOP" or by contacting us through the details below.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies for the following purposes:

• Essential operation: functions required for the website to work properly.
• Preferences: remembering your choices, such as language selection.
• Analytics: understanding how visitors use the website so we can improve it.
• Our website does not respond to "Do Not Track" browser signals, as no uniform industry standard exists. You can control or delete cookies through your browser settings; disabling certain cookies may affect website functionality.

7. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service providers: companies that help us operate our business, such as website hosting, cloud storage, analytics, email delivery, and communication platforms (including Meta/WhatsApp), bound by contractual confidentiality and data-protection obligations.
• Professional advisers: auditors, lawyers, or other advisors, subject to confidentiality.
• Legal requirements: authorities or regulators where required by applicable law, legal process, or to protect the rights, property, or safety of us, our customers, or others.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, in which case we will notify you before your information is transferred and becomes subject to a different privacy policy.

8. International Data Transfers

We are based in China, and our service providers may be located in other countries. Therefore, your personal information may be transferred to, stored, and processed in countries other than your own — including China and the United States — where data protection laws may differ from those in your jurisdiction.

Where required by applicable law, we rely on appropriate safeguards for such transfers, such as standard contractual clauses or other lawful transfer mechanisms, and we take steps to ensure your information receives an adequate level of protection.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including to provide our services, comply with legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements.

The retention period depends on the nature of the information and the purpose of processing. When information is no longer required, we will delete or anonymize it in a secure manner.

10. Data Security

We take reasonable technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including access controls and encrypted communications (HTTPS/TLS).

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Any transmission is at your own risk.

11. Your Privacy Rights

Depending on your jurisdiction, including the EEA/UK under the GDPR and California under the CCPA/CPRA, you may have some or all of the following rights:

• Right of access / to know: request confirmation of whether we process your personal information, and a copy of the information we hold about you.
• Right to correction: request correction of inaccurate or incomplete personal information.
• Right to deletion: request deletion of your personal information, subject to legal retention requirements.
• Right to data portability: receive your personal information in a structured, commonly used, machine-readable format.
• Right to restrict or object: restrict or object to certain processing activities, including processing based on legitimate interests.
• Right to opt out of sale or sharing: we do not sell or share your personal information for cross-context behavioral advertising as defined by the CCPA, and we have not done so in the preceding 12 months.
• Right to non-discrimination: we will not discriminate against you for exercising any of your privacy rights.
• Right to lodge a complaint: if you are in the EEA/UK, you may lodge a complaint with your local supervisory authority.

12. How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before processing your request.

We will respond to your request within the time frame required by applicable law. If you are not satisfied with our response, you may have the right to escalate to your local data protection authority.

13. Marketing Communications

Where permitted by law and with your consent where required, we may send you information about our products, offers, or news.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails, replying "STOP" on WhatsApp, or contacting us directly. We will honor your opt-out promptly, and opting out of marketing will not affect service-related communications necessary to respond to your inquiries or orders.

14. Third-Party Websites

Our website may contain links to third-party websites, plugins, or applications (including WhatsApp and social media platforms). Clicking those links or interacting with third-party content may allow third parties to collect your information.

We have no control over and are not responsible for the privacy practices or content of third parties. We encourage you to read the privacy policies of every website you visit.

15. Automated Decision-Making and Profiling

We do not carry out automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you. Basic automated categorization of inquiries (for example, identifying product interest or region) may be used to route and improve our customer service; you may contact us to question or review any such handling of your information.

16. Children's Privacy

Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

If you believe a child has provided us personal information, please contact us so we can delete it promptly.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Changes will be posted on this page with an updated "Last updated" date.

We encourage you to review this page periodically. Continued use of the website after changes constitutes acceptance of the revised policy.

18. Contact Us

TradePro is the controller of your personal information described in this policy.

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact our data protection contact, please email us at info@fotonprice.com or reach us through the details on our Contact page.

We aim to respond to all legitimate inquiries within a reasonable time frame.